


Description
Specification
Features
No SIM card required: U5 can be used without a SIM card. Receive national and international data instantly via online payment. No contracts, roaming fees. Patented cloud SIM technology, intelligently selects the network with better signal. Eliminate the hassle of going abroad to buy SIM cards in different countries.HyperConn: It uses all 4G + 5G networks + WiFi to get the best network connection. Application accelerator. Congestion monitoring, application blockers, network boosting. WLAN deinstallation, immediate reselection of the network.5G high speed, low latency: the speed is up to 2.5Gbps, which is 15 times the speed of 4G. Refusing to freeze while watching videos/games.WiFi 6 technology: Support 16 devices for simultaneous access, exclusive bandwidth, no interference. Supports 2.4GHz / 5GHz dual frequency: 2.4GHz transmission distance is long, 5GHz speed is higher.Mainstream Eurasian Frequency Bands: Supports 50 + 5G commercial countries and 100+ carrier networks. Compatible with 4G global TOP operator frequency bands. Please see the details page for more information.Highlights of NumenCloudSIM turns the 5G service into a networkCloudSIM turns the 5G service into a network --- No roaming, enjoy local tariffs, cheap5G high speed, low latency --- Speed up to 2.5 Gbit/s, 15 times the speed of 4G *.The latest Wi-Fi 6 technology --- Up to access for 16 people, exclusive bandwidth, no interference.HyperConn --- It uses all 4G + 5G networks + WiFi to get the best network connection.Parental Control --- Multiple WiFi, family network and 5G/4G multi-network backups. Block unwanted websites.
Shipping
We offer the following delivery services:
Currently using the GlocalMe logistics system to ship from the Germany warehouse;
With the exception of specifically listed promotions on the website, delivery policy is listed below.
Country | Shipping | Inventory allocation time | Shipping time | Freight |
Germany, France, United Kingdom | Express Shipping (DHL) | 1-2 Business days | 3-5 Business days | €9.99 |
Standard Shipping | 1-2 Business days | 5-8 Business days | €4.99 | |
Spain, Greece, Italy, Vatican, Andorra, Macedonia, San Marino, Malta, Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Serbia, Kosovo, Albania, Netherlands, Belgium, Luxembourg, Switzerland, Liechtenstein Austria, Monaco | Express Shipping (DHL) | 1-2 Business days | 4-6 Business days | €9.99 |
Standard Shipping | 1-2 Business days | 6-9 Business days | €4.99 | |
Portugal, Poland, Hungary, Slovakia, Czech Republic, Bulgaria, Romania, Ukraine, Moldova, Denmark, Norway, Iceland, Finland, Sweden, Lithuania, Latvia, Estonia | Express Shipping (DHL) | 1-2 Business days | 4-7 Business days | €9.99 |
Standard Shipping | 1-2 Business days | 7-10 Business days | €4.99 | |
Other Country | Standard Shipping | 1-3 Business days | 8-14 Business days | €20.00 |
Delivery time will be delayed in case of incorrect delivery info/contact information
Shipment tracking/query
You can use the waybill number to query on the platform: https://www.17track.net;
If there is any issue during the shippment, please contact our customer service immediately, so that we can deal with it in time.
Data pack virtual items do not need to be shipped, please send your IMEI code and app account to support@glocalme.com and we will recharge your device within 12 hours.
Return
We have a 30-day return policy, which means you can return the device(s) you bought within 30 days of product dispatch following the below guidelines.
Before returning device, please note the following problems can be solved by a simple restart.
- Data failed to synchronize with APP
- Fail to response to actions
- Charged device cannot be switched on
- Fail to connect
- Unsatisfactory network
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@glocalme.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@glocalme.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Will be within 7 business days, be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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