Shipping policy
We offer the following delivery services:
Currently using the GlocalMe logistics system to ship from the Germany warehouse;
With the exception of specifically listed promotions on the website, delivery policy is listed below.
| Country | Warehouse | Inventory allocation time | Shipping time | Freight |
| Germany, France | Express Shipping (DHL) | 1-2 Business days | 3-5 Business days | €9.99 |
| Standard Shipping | 1-2 Business days | 5-8 Business days | €4.99 | |
| Spain, Greece, Italy, Vatican, Andorra, Macedonia, San Marino, Malta, Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Serbia, Kosovo, Albania, Netherlands, Belgium, Luxembourg, Switzerland, Liechtenstein Austria, Monaco | Express Shipping (DHL) | 1-2 Business days | 4-6 Business days | €9.99 |
| Standard Shipping | 1-2 Business days | 6-9 Business days | €4.99 | |
| Portugal, Poland, Hungary, Slovakia, Czech Republic, Bulgaria, Romania, Ukraine, Moldova, Denmark, Norway, Iceland, Finland, Sweden, Lithuania, Latvia, Estonia | Express Shipping (DHL) | 1-2 Business days | 4-7 Business days | €9.99 |
| Standard Shipping | 1-2 Business days | 7-10 Business days | €4.99 |
Delivery time will be delayed in case of incorrect delivery info/contact information
Shipment tracking/query
You can use the waybill number to query on the platform: https://www.17track.net;
If there is any issue during the shippment, please contact our customer service immediately, so that we can deal with it in time.
Data pack virtual items do not need to be shipped, please send your IMEI code and app account to de.service@glocalme.com and we will recharge your device within 12 hours.