FAQs

Africa

Algeria, Angola, Egypt, Ghana, Kenya, Madagascar*, Mauritius, Morocco, Nigeria, Reunion*, Seychelles*, South Africa, Tanzania, Tunisia, Western Sahara, Zambia

Asia

Bahrain, Bangladesh, Brunei Darussalam*, Cambodia, Hong Kong(China), India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait*, Laos, Macao(China), Mainland China, Malaysia, Maldives**, Mongolia, Myanmar, Nepal, Oman*, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan(China), Tajikistan*, Thailand, Vietnam

Europe

Aland Islands, Albania, Andorra*, Anguilla*, Armenia*, Austria, Azerbaijan*, Belgium, Bosnia & Herzegovina*, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia*, Germany, Gibraltar*, Greece, Guernsey*, Hungary, Iceland, Ireland, Isle of Man*, Italy, Jersey*, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia*, Malta, Monaco, Montenegro*, Netherlands, Norway, Poland, Portugal, Romania, Russia, Saint Martin (France)*, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican City

North America

Canada, Costa Rica, Dominican Republic, El Salvador, Guadeloupe, Guatemala, Mexico, Nicaragua, Panama, Puerto Rico, United States

Oceania

Australia, Fiji, French Polynesia, Guam, New Zealand, Northern Mariana Islands

South America

Antigua & Barbuda*, Argentina, Aruba*, Bolivia, Brazil, British Virgin Islands*, Cayman Islands*, Chile, Colombia, Curacao*, Ecuador, Grenada, Guyana*, Haiti*, Jamaica*, Martinique*, Paraguay*, Peru, Saint Vincent & the Grenadines*, Suriname*, Tahiti*, Trinidad and Tobago*, Turks & Caicos Islands*, Uruguay, Venezuela

If you use the internet from your phone when traveling abroad, it goes through the network of local telecommunication providers. Your cell phone company charges extremely high costs for this international internet use, so many people turn off data roaming when traveling abroad and stop using the internet to avoid paying higher charges. Thanks to GlocalMe portable WiFi hotspots, you can use the internet when you travel abroad knowing that you will be paying the similar rates for internet as in your country.

Some of our WiFi travel devices such as G4 PRO, G3 and TriForce are equipped with a power bank function. You can simply plug in the cable into the USB port and connect to charge any device. We recommend you read carefully the specification of the GlocalMe mobile hotspot you want to buy to understand if it provides a power bank functionality. 

Affordable - No more bill shock, less expensive than data roaming plans and pricey hotel or airport Wi-Fi fees.

140+ Country Coverage - Stay Connected with your own personal portable hotspot while on the road or traveling across the globe just like you would at home.

Convenience - GlocalMe is a real Wi-Fi hotspot: you can connect up to 10 devices at the same time with a long-lasting battery life.

Flexible Data Plans- Multiple mobile hotspot plans to choose from, no contracts needed, suitable for every type of internet user.

Safe and Secure- Enjoy a private internet wireless connection with password protection.

With your GlocalMe travel hotspot router you can connect multiple devices to the internet from computers, smartphones, tablets, cameras to watches and many others. Just keep in mind that each device that is added to your personal hotspot will reduce the bandwidth available to the other devices using the same WiFi hotspot. That’s because all these devices are sharing the same wireless network. In this case, a possible delay isn’t necessarily with the wireless connections, but it’s with the amount of traffic or bandwidth that can pass through the internet hotspot.

We are sorry to learn you have lost your GlocalMe travel hotspot. As a security measure, please change the password of your GlocalMe account and deactivate the hotspot device immediately to protect your balance and data package. Also, we encourage you to report it missing to our customer service team to help you with deactivating the hotspot device.

GlocalMe mobile hotspots purchased directly from us have a 1-year guarantee from date of purchase. 

If your travel hotspot device is defective within the guarantee period, please contact our customer service team.


Tel: 0046708806492 (Monday - Friday 9 AM - 6 PM EST)

Purchase Inquiry: de.service@glocalme.com

Skype ID: uCloudlink Hong Kong

24/6 Technical Support: click here

GlocalMe offers 1 year warranty. If you buy GlocalMe Care+ 1 year, you will get 2 years warranty.

We warrant the Device against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device. 

If the GlocalMe WiFi shows a weak signal while traveling, you can do the follo-

wing:

o Check the network status of your current location and be sure you are in an eligible country.

o Make sure you are not in an enclosed area. Move your GlocalMe hotspot device next to a window or an open 

area in order to receive a better wireless signal.

o Compare with the strength of your GlocalMe hotspot signal with the one from your mobile. If your mobile 

phone’s signal is good, please reset your GlocalMe hotspot device and try again.


If the GlocalMe WiFi speed is slow, you can do the following:

o Check if a lot of devices are connected to your GlocalMe portable hotspot. 

o Check whether you are using your hotspot device during peak traffic time 

o If the temperature is too high or your hotspot device is too hot, Internet speeds will be automatically limited 

to stop the GlocalMe device from overheating.

o Please confirm that there are no physical obstructions that may weaken the wireless signal between the 

GlocalMe hotspot device  and the connected devices (like: cement walls).

Different travel data plans are available for our GlocalMe hotspot devices, from very specific coverage areas to global coverage. To view our different travel data plans, visit our Data Plans page.

If you do not have an available plan, you may also use pay-as-you-go rates for data.

You may lose connectivity briefly when moving across a national border (as you connect to a new network), but other than that, your connectivity will be seamless.

Different travel data plans are available for our GlocalMe hotspot devices, from very specific coverage areas to global coverage. To view our different travel data plans, visit our Data Plans page.

Unless you’re close to land, the portable WiFi device will not work while you’re on a plan or out in the open waters. The closer you get to land, the more likely your travel device will be able to pick up a terrestrial signal and thus allow you to connect to the internet. Please note that, even if your cruise advertises mobile connectivity on board, it’s most likely satellite-based, and will therefore not work with travel WiFi devices.

GlocalMe is a WiFi hotspot device - no contract, which means we charge based ONLY on data 

usage purchased, including Pay-As-You-Go (PAYG) and different WiFi travel plans. Different data 

volume is offered within each WiFi data plan. You might also find the rates and available plans in

the GlocalMe APP.  

Please visit our Data Plans page or go to wifi.glocalme.com/US/data_package to see which WiFi 

data plan suits your needs. 

This will depend on 3 things: in which country you will use your GlocalMe hotspot devices, what you expect to do on the internet and how many devices will you connect to your hotspot. Watching a YouTube video uses more WiFi data than just checking your e-mail every now and then. And an e-mail with attachments uses more data than one without. 

Our return policy is simple, you can return the device(s) you bought within 30 days of product dispatch

following the below guidelines. If your GlocalMe portable device is within the warranty period, please contact 

your purchase channel. If your GlocalMe is out of warranty, or for further assistance kindly email 

de.service@glocalme.com with your order number.

Before returning the device, please note the following problems can be solved by a simple restarting your 

GlocalMe hotspot.

· Data failed to synchronize with APP

· Fail to respond to actions

· Charged device cannot be switched on

· Fail to connect

· Unsatisfactory network


Return Process

Simply follow these instructions. Please note, the GlocalMe portable device must be damage free and returned 

in perfect condition.

· Wrap the return item(s) in the original packing.

· Enclose a copy of (or original) receipt.

· Return via your preferred shipping method.

· Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your 

returns.

GlocalMe follows the Fair Usage Policy to ensure that everyone can have the best experience using the internet service.  This policy ensures that everyone uses mobile data in moderation. If many users use large amounts of mobile data without any control, other users in our network can be adversely affected. In order to prevent those few mass-data consumers from eating into the bandwidth of the other users, the provider will cap for data speed.

GlocalMe offers different data package including by Duration (Daypass, monthly and yearly pass), by Fixed GB (1GB, 3GB, 10GB), Pay-as-you- go (charge per kb consumed), and Local plans (available only in selected locations. Only the data packages purchase by Duration will be affected by the Fair Usage Policy, upon reaching this capacity, your usage will be slowed down. Do select the plan that best fits your requirements.

You can always check the threshold internet speed for a data plan by visiting our data package page, by speaking with a representative, or on the GlocalMe APP. 

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