Return Policy

For device purchases

You may request a refund or replacement for GlocalMe device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.

• Wrap the return item(s) in the original packing.
• Enclose a copy of (or original) receipt.
• Return via your preferred shipping method.
• Please allow 7 business days for the credit to be reflected in your account after we confirm receipt of your returns.

Shipping address：

GlocalMe/ uCloudlink

Office address in Germany: Opitzstr.10, 40470 Duesseldorf, Germany
Office address in Hong Kong: Suite 603,6/F, Laws Commercial Plaza Cheung Sha Wan, Kowloon Hong Kong SAR
Return address: Albert-Schweitzer-Str 1, Grolsheim, Rheinland-Pfalz, Germany

For data purchases

Any data package you purchase together with device can be refunded in 30 days after we send out the voucher code, which must be unredeemed. Please kindly contact de.service@glocalme.com for more help.

Disclaimer

Please note that the quality and coverage of roaming networks vary by country. No representations or guarantees are made with respect to availability, quality, operation or support for data communication on third-party networks or with third-party lines while roaming.