Sorry, your GlocalMe hotspot will not work on an airplane. GlocalMe partners with local cellular carriers to provide outstanding data service for our users. Only satellite technology works up in the air.

GlocalMe mobile hotspots purchased directly from us have a 1-year guarantee from date of purchase. 

If your travel hotspot device is defective within the guarantee period, please contact our customer service team.

Tel: +1 (877) 715-9177 (Monday – Friday 9:30 AM – 5 PM EST)

Purchase Inquiry: support@glocalme.com

1. Charge the device before using.
2. Power on the device and wait for around 1 min. If the device is activating with data plan, it will automatically locates a mobile network to connect.
3. Find the WiFi hotspot name and password located on the back of the device.
4. Select the WiFi hotspot name from your networks and connect.

Any Wi-Fi enabled device, such as smartphones, laptops and tablets, will work with our WiFi hotspot device. Up to 10 devices may be connected simultaneously.

Currently, you can use your GlocalMe WiFi plans, in more that 200+ destinations. We are consistently expanding our international coverage by entering into direct agreements with local telecom providers, thus avoiding you costly WiFi roaming charges and local SIM cards. For updated information, please visit our country coverage page here.